CUSTOMER SATISFACTION
Questionnaire for customer satisfaction degree

The fields marked with * are compulsory

Name *		Surname *
E-Mail *		Company Name *
Phone

Questions (NA = Not Applicable, 4 = Very Good <----> 1 = not enough)
01 - Products Quality	NA4321
02 - Packing/Packaging adequacy	NA4321
03 - Correspondence to declared quantities	NA4321
04 - Clearness and completeness of shipment documents, delivery and products identification	NA4321
05 - Compliance with order requirements (delivery place, term of delivery, courier, requested times to deliver and so on)	NA4321
06 - Compliance with delivery time	NA4321
07 - Lead Time (due to the specificity and particularity of the items produced, the whole BLF production is launched on the base of customer orders and not for stock)	NA4321
08 - Traceableness, kindness and quick feedback of our sale department	NA4321
09 - Timeliness and clearness of our invoices	NA4321
10 - Adequacy and clearness in the provided documentation	NA4321
11 - Completeness of the answers to Technical and Directives questions as well as cooperation level	NA4321
12 - Adequacy of web site WWW.BLF.IT and easiness to consult it	NA4321
In case you would like to visit our premises and production sites, we kindly ask you to let us know. We will be glad to welcome you.

Document filled in by Mr./Mrs.*
Role in the Company
Notes

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BLF S.r.l. Foreign Sales Department - Alessio Montin - E-Mail: seve@blf.it Direct Phone: +39 0331-760.201

EUROPEAN DATA PROTECTION (GDPR) EU 2016/679 - See published information on our web site www.blf.it , section “Privacy”

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